We are also launching Amazon Insurance Accelerator to help sellers buy insurance at competitive rates from trusted providers. Now, in the unlikely event a defective product sold through causes property damage or personal injury, Amazon will directly pay customers for claims under $1,000-which account for more than 80% of cases-at no cost to sellers, and may step in to pay claims for higher amounts if the seller is unresponsive or rejects a claim we believe to be valid. This helped customers more confidently shop from sellers, raising the bar on customer experience and driving sellers’ growth. We are extending our A-to-z Guarantee to protect customers in the unlikely event a defective product sold through causes property damage or personal injury-regardless of who sells it.Īmazon originally launched the A-to-z Guarantee more than 20 years ago to provide customers with a hassle-free return process for products sold and fulfilled by third-party sellers. ![]() Amazon stands behind our customers and the products in our store.
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